Daily Archives: September 29, 2012

Really Rogers? (What Ever Happened to Manners)

Right so I know Ted fell of the horse and Alan is new at the reigns but really, a little common courtesy would it kill ya? Your customer relations sucks ass dude and you are seriously going to have to mop the floor with this one.

Are you fucking kidding me? Nationwide internet integral systemic problem, but only on the internet platform, yet everyone still has wireless access (you guys would have been calling and emailing each other so you were well aware) Did it not occur to anyone at any time to do some damage control and oh you know, send out a customer-wide email

“Please be advised there seems to be a systemic problem. We are aware of it and working to remediate the problem as soon as possible. In the meantime, if you could please bear with us. We apologize for the delay and appreciate you as a customer. Thank you.”

It’s called communication – WOT have you fucking forgotten how to do it?! Jeebus but I’m pissed.

And the worst part, all the poor people at tech support and customer service haven’t got a clue. People I know you’re pissed but have a heart and consider the source. Don’t give some poor schlep a nervous breakdown that’s working for minimum wage. Oh no, we don’t have slave labour, we’ve progressed to the much more far reaching emotional abuse.

To my peeps, I know you’re angry but when did it become acceptable to scream or rant a tirade at someone just because they were on the end of a phone?! More flies with honey.

As to Rogers, you’re getting paid how much for this?! *Shakes head.* Listen if you want me to come over there and teach you how to liaise with the masses in a kind, respectful and decent way AND increase your quarterly profits (because apparently money matters, not kindness, decency, humanity, love or altruism anymore), I would be happy to do so.

I started off angry, but now I’m just sad.

WordCamp 2012 – SOLD OUT!

What will you do unimpeded by fear, other people’s criticism? Would you dance naked in the street, would you run amok? Me, I would write. And so I relegate that fear to the background and step forward … albeit tentatively and brush my hand in the water. It’s a slightly shocking sensation but soothing too. It feels like home. This is the place I’ve been looking for my whole life. Oh the land of blog is very funny place, where everyone wears a funny, funny face 🙂

Now I’m at the WordPress Conference called WordCamp at George Brown College in Toronto. Tons of free swag, gourmet coffee, food – so cool. After party at Habanero’s, woot! (Keep saying I’m too tired but I’m thinking the tired might be outweighed by the networking. Already my best information was in part due to conversations with other attendees.) Even if there isn’t really anything you don’t already know, if you’re someone in the industry, this is a great place to network. Not to mention everything in the computer age is so five minutes ago. These people who have their pulse on the hand of trending and what’s new, hot and up and coming. I went to the session “Go Mobile on WordPress”, a very engaging and witty speaker enlightened me to the fact that more and more people, particularly the younger generation are using their mobile devices to access the web in place of their computers. After he said it, I thought it made perfect sense. However it never would have occurred to me that I would want to consider what kind of theme I was using and how it reacted when uploaded on a mobile device. He said 3 seconds is too long to load, people will leave! Damn Skippy, that’s not a lot of time.

The section for newbs drew me to the conference, but because of my previous excessive blog research over the past few weeks, I actually realized that I knew the vast majority of the “introduction” section. Luckily you’re allowed to slide between one of any three sessions offered in that time slot. In a nutshell, each session is nice and short (45 minutes – with 15 minute breaks in between), there’s a number of speakers, lots of visuals and you really don’t need to take notes because everything’s linked. The whole conference is available on WordPress.tv.

In case you’re wondering, ipod defines streaming as:

“… to start a progressive download of the file, where the file isn’t downloaded to your computer in a lasting way. This is called streaming.”

And there’s a WordCamp for developers coming up in November peeps!